Pinnacle Online Casino Cookie Policy

At Pinnacle Online Casino, we use cookies and similar tracking technologies to make your experience on our website and mobile app smoother, safer, and more personalized. This Cookie Policy explains what cookies are, why we use them, and how you can manage your preferences when you visit pinnacle.com or pinnacle.ca. By continuing to use our platform, you agree to our use of cookies as described below.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow us to recognize your browser, remember your preferences, and understand how you interact with our services. We use cookies across our desktop site, mobile site, and Pinnacle app to support essential functions such as account authentication, secure Pinnacle login, and session management, as well as to enhance performance and marketing.

Who Operates This Website

Our casino services are operated by Ragnarok Corporation N.V. (company number 79358), registered at Pletterijweg 43, Willemstad, Curaçao, and licensed by the Gaming Control Board of Curaçao under license OGL/2023/105/0084. Payments on our behalf are processed by Impyrial Holdings Ltd, registered in Gibraltar. Our sportsbook services are provided by Balder Media Ltd, licensed in Anjouan (ALSI-202412052-FI2), Malta (MGA/CL2/1069/2015), Sweden (18Li12898), and, for Ontario players on pinnacle.ca, by the Alcohol and Gaming Commission of Ontario (OPIG1236075). Throughout this policy, "we," "our," and "us" refer to these operating entities collectively as Pinnacle.

Types of Cookies We Use

Essential Cookies

We rely on essential cookies to operate our website and app correctly. These cookies allow you to log in securely, complete your Pinnacle register process, navigate between pages, and access your account after a Pinnacle casino login. Without these cookies, core features such as placing sports bets, accessing our Pinnacle live casino, or processing a Pinnacle deposit would not function properly. Essential cookies cannot be disabled through our cookie settings because they are necessary for the site to work.

Functional Cookies

Functional cookies help us remember your preferences, such as your preferred language, currency, and display settings. If you have saved a Pinnacle bonus code or promo code during registration, functional cookies help ensure this information is retained during your session. We also use these cookies to remember whether you have accepted our cookie banner so we don't ask you again on every visit.

Performance and Analytics Cookies

We use analytics cookies to understand how visitors use our platform, including which pages are most popular, how long users spend browsing Pinnacle slots or our sportsbook markets, and where users may encounter errors. This data helps us improve site speed, fix bugs, and optimize our Pinnacle app for a better overall experience. We aggregate and anonymize this information wherever possible.

Advertising and Targeting Cookies

Our marketing partners and we use advertising cookies to deliver relevant offers, including information about our Pinnacle casino bonus promotions, ongoing tournaments like Drops & Wins, Spinoleague, or The Non-Stop Blasts, and other campaigns. These cookies may track your activity across other websites to build a profile of your interests, allowing us to show you advertisements that are more relevant to you. They also help us measure the effectiveness of our marketing campaigns and avoid showing you the same advertisement repeatedly.

How We Use Cookies

We use the information collected through cookies for several purposes, including:

• We authenticate your account and keep you securely signed in during your Pinnacle casino login session.
• We remember your betting slip and preferences when browsing sports bets or casino games.
• We detect and prevent fraudulent activity, unauthorized access, and abuse of our services.
• We analyze traffic patterns to improve loading speed and stability across desktop, mobile, and Pinnacle Lite versions of our site.
• We personalize the offers you see, such as free spins promotions or eligibility notices related to a Pinnacle no deposit bonus.
• We measure the performance of advertising campaigns that direct new customers to pinnacle.com or pinnacle.ca.

Third-Party Cookies

Some cookies on our website are placed by third parties, such as payment providers, analytics services, and advertising networks. These third parties may collect information about your visits to our site and other websites to provide targeted advertising or measure campaign performance. We do not control these third-party cookies directly, and we encourage you to review the privacy and cookie policies of these providers for further information. Game providers such as Pragmatic Play, Evolution, NetEnt, and others integrated into our platform may also use their own cookies to support game functionality and track promotional participation, including tournament leaderboards linked to network prize pools.

Cookies on Our Mobile App

While our Pinnacle casino app does not use browser cookies in the traditional sense, it uses comparable technologies such as device identifiers and local storage to achieve similar functions. These technologies help us keep you logged in, remember your settings, and deliver a smooth experience whether you are checking odds, reviewing your Pinnacle withdrawal history, or exploring our live casino offering. The same principles described in this policy apply to these technologies.

Managing Your Cookie Preferences

You have control over the cookies we use. Most web browsers allow you to manage cookie settings through their preferences menu, where you can block or delete cookies entirely. Please note that disabling essential cookies may prevent you from logging in, completing a Pinnacle deposit, or accessing certain features of our platform.

When you first visit our site, we display a cookie consent banner that allows you to accept or customize your preferences for non-essential cookies. You can update these preferences at any time by accessing the cookie settings link available in our website footer. We respect the choices you make, though some functionality may be limited if you opt out of functional or advertising cookies.

Data Protection and Your Rights

We treat cookie-derived data as personal data where applicable and handle it in accordance with our Privacy Policy. You have the right to request information about the data we hold about you, request corrections, or ask us to delete certain data where legally permitted. For more details on how we protect your information, please refer to our separate Privacy Policy, which works alongside this Cookie Policy.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our website or app after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about our use of cookies or this policy, our customer support team is available 24/7 via live chat, or you can reach us by email at customerservice@pinnacle.com. We support multiple languages, including English, French, Spanish, Portuguese, Russian, and others, so our team can assist you in the language you're most comfortable with.