Pinnacle Privacy Policy

At Pinnacle, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use the Pinnacle app, register a Pinnacle account, place Pinnacle sports bets, or enjoy games at Pinnacle Casino. By using our services, you consent to the practices described in this policy.

Who We Are

Our casino services are operated by Ragnarok Corporation N.V., a company registered in Curaçao under company number 79358, licensed under the Curaçao Gaming Control Board (OGL/2023/105/0084). Payments on our behalf are processed by Impyrial Holdings Ltd, based in Gibraltar. Our sportsbook services, including Pinnacle sports bet offerings, are operated by Balder Media Ltd, registered in Belize, and licensed additionally in Anjouan, Malta, Sweden, and Ontario (for pinnacle.ca). Throughout this policy, "we," "our," and "us" refer to these operating entities collectively as Pinnacle.

Information We Collect

We collect personal data necessary to provide our services, verify your identity, process transactions, and comply with our legal obligations. When you complete Pinnacle register procedures, we ask for accurate and complete information.

• We collect your name, date of birth, address, email, and phone number during account registration
• We gather identification documents to verify your identity and comply with anti-money laundering regulations
• We record your payment details when you make a Pinnacle deposit or request a Pinnacle withdrawal
• We track your gaming and betting activity, including Pinnacle slots play, live casino sessions, and sports wagers
• We log your IP address, device information, browser type, and login timestamps whenever you use Pinnacle login
• We collect communication records when you contact our customer support team

How We Use Your Information

We use the information we collect to operate our platform safely and efficiently, and to provide you with an enjoyable experience across desktop, mobile, and the Pinnacle Lite version of our site.

• We use your data to create and manage your Pinnacle casino login and account
• We process deposits and withdrawals, including verifying transactions related to any Pinnacle bonus code or Pinnacle promo code you redeem
• We monitor account activity to detect fraud, underage gambling, and suspicious behavior
• We send you important account notifications, including updates about your Pinnacle casino bonus eligibility
• We analyze gameplay data to improve our Pinnacle live casino offerings, slots selection, and sportsbook markets
• We use your information to comply with licensing, tax, and regulatory requirements in the jurisdictions where we operate

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies help us recognize returning users, keep you securely logged in, and personalize content such as promotional offers or a Pinnacle no deposit bonus notification. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information under specific circumstances to operate our business effectively.

• We share data with payment processors, including Impyrial Holdings Ltd, to complete your Pinnacle deposit and withdrawal transactions
• We disclose information to regulatory authorities, including the Curaçao Gaming Control Board, Malta Gaming Authority, and other licensing bodies, when legally required
• We work with identity verification providers to confirm your age and identity before granting access to real-money play
• We may share data with game providers such as Pragmatic Play, Evolution, NetEnt, and Play'n GO to facilitate gameplay and ensure fair prize distribution in promotions like Drops & Wins or Spinoleague
• We provide information to law enforcement agencies when required by applicable law

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our systems use encryption protocols to secure sensitive information, including payment details processed during any Pinnacle deposit or Pinnacle withdrawal. While we take security seriously, no method of data transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial records related to deposits, withdrawals, and bonus transactions may be retained for extended periods as required by anti-money laundering laws in our licensed jurisdictions.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to certain processing activities, including marketing communications
• You have the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our customer service team, and we will respond within a reasonable timeframe.

International Data Transfers

As we serve customers from over 100 countries, your data may be transferred to and processed in countries outside your country of residence, including Curaçao, Gibraltar, Malta, and Belize. We take appropriate steps to ensure that such transfers comply with applicable data protection standards.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including the United States, United Kingdom, France, and others listed in our Terms and Conditions. If you access our site from a restricted jurisdiction, we reserve the right to suspend your account and decline processing of any Pinnacle bonus, deposit, or withdrawal request.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, we will immediately close the account and delete associated data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page regularly. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact our support team via live chat, available 24/7, or email us at customerservice@pinnacle.com. Our multilingual support staff are ready to assist you in English, French, Spanish, Portuguese, Russian, and several other languages.